An account, called T Wallet a/c, is created after successful registration of the user with T Wallet System. To register with T Wallet, please follow one of the following methods.

Method 1 – Using Mobile App (Android or iOS)

• Download and install the T Wallet App from Google Play Store (for Android Phone) or Apple Play Store (for iOS Phone)

• In the Login Page, click on “Register” button and fill the details. One can register using mobile number

Method 2 – Using Web Application (Desktop / Laptop)

• Visit the URL: https://twallet.telangana.gov.in

• Click on “Register” button and fill the details.One can register using mobile number.

Method 1 – Using Mobile App

• After registration is successfully completed ,you will see the login page where you have to enter mobile-number, password and tap on "Login" button. Then you will login securely and successfully.

Method 2 – Using Web Application (Desktop / Laptop)

• After registration is successfully completed ,you will see the login page where you have to enter mobile-number and password.

•Enter CAPTCHA code displayed as Image, and click on "Login" button then you will login securely and successfully.

If Account is Blocked ?

•Please Contact US, We are here to help you

No, there is no fee for registration or using the T Wallet account.

There are 2 types of T Wallet accounts – (Small PPIs)Low KYC a/c and Full KYC a/c. How to open these accounts and what is the verification mechanism is given below.

• Customer has the option to convert a (Small PPI) Low-KYC wallet into Full-KYC wallet at any time.
• Wallet not operated for 12 months will be made inactive.

Following are the cooling periods for the respective transactions:

Please refer to the below table.

Once wallet a/c is created after successful registration, money can be loaded into the wallet a/c through any of the following methods.

For all the types of T Wallet a/c, minimum amount is Rs. 10/- for every load money transaction. Other limits such as maximum balance that wallet a/c can hold at any point of time and maximum limit of load money per month are provided in the below table.

Yes, for Low KYC (Small PPIs) onnly 2 transactions are allowed per day whereas for full KYC 6 transactions per day subjects to maximum wallet limit.
This is applicable for loading money through payment gateway and from other T Wallet account.

• It could be due to one of the following reasons:

• The issuer bank’s network was down.

• Your internet connectivity got disrupted.

• Your bank account did not have sufficient balance.

• Your bank account was not activated for online payments.

  We suggest you to try loading money into your account again after some time.If you continue to face same issue, write to us at “ twallet-support@telangana.gov.in”

The Payment gateway is the online payment service provider for e-commerce portals to provide you the internet payment options.

It could be one of the following reasons:

• Failed internet connection during the transaction

• Delay at Bank or Payment Gateway

In such cases, please write a mail to twallet-support@telangana.gov.in with your transaction details along with the screen shot if possible and be assured that your issue will be resolved promptly.

Please refer to “Policies” ->“Charges & Limits” menu at T Wallet Web Application
URL:https://twallet.telangana.gov.in

There are two types of Bills that we can pay through T Wallet:

1) Govt. Bills

Electricity Bill (TSSPDCL and TSNPDCL), Water Bill (HMWSSB), GHMC and CDMA Services such as Property Tax, Traffic Challan, TSRTC Bus Tickets, DOST, TSPOLYCET, EAMCET, JNTU Transcripts, all the services available at Mee Seva Centre.

2) Non-Govt Bills

Mobile recharges, FASTag Recharge, DTH (Cable) Payment,Landline and Mobile Post Paid Bill Payments, Broad band payments, Gas Cylinder refill, Insurance Premium, Bus Tickets, etc.
We are continuously working towards adding more billers to our platform. Please check the app to confirm that your biller is present. If not, do check back later.

At times, a transaction which shows successful at our end can still fail at the biller’s end for a variety of reasons.
We are sorry, we do not control this.

In case this happens, we will refund your money within 3 working days. If refund is not received within this time, Please feel free to contact customer support or write to us at twallet-support@telangana.gov.in

A bill pay can fail due to one of the following reasons:

•Incorrect customer/ billing information entered.

•The biller is not available at that time.

•Biller limit is reached or bill amount entered is incorrect.

• Incorrect payment details entered.

   So request you to check your entries and try again.

Generally, it takes 2-3 business days for bill payment to get updated at the biller’s end.

From the mobile app or web application, use Fund Transfer -> To T Wallet menu to send money to a friend or relative who has T Wallet a/c.

From the mobile app or web application, use Fund Transfer -> Request Money menu to request money from a friend or relative who has T Wallet a/c.

No, sending money to another T Wallet a/c is totally free and the receiver gets the complete amount you have sent.

Immediate Payment Service (IMPS) is an instant real time electronic fund transfer service to transfer money from wallet a/c to bank account.

It's instant.

IMPS charges are applicable. For more information, please visit the below link.

No. Only Full KYC wallet a/c holders can do the IMPS transactions, but not (Small PPI) Low KYC wallet a/c holder.

Yes, it is mandatory to add beneficiary bank a/c before doing IMPS.

Yes, maximum 6 beneficiary accounts are allowed for IMPS.Also please note that once beneficiary account is used for IMPS, this account cannot be removed.

No, there is no restriction on number of Fund Transfer transactions. However, there is a limit on Fund Transfer Amount. For details, please visit the below link..

• Mobile Money IDentifier (MMID) is a seven digit unique number issued by the bank for the bank a/c upon registration of mobile number

• MMID and mobile number associated with it can be used for IMPS fund transfer instead of Bank a/c and IFSC code combination.

•Use “Fund Transfer” on the home page in the mobile app. If it is web application, use Services-> Fund Transfer menu

•Select IMPS

•Select “Using IFSC” option

•Select the beneficiary bank a/c

•Enter the amount

•Click on send money

•Money will be transferred to the selected beneficiary account

•Use “Fund Transfer” on the home page in the mobile app. If it is web application, use Services-> Fund Transfer menu

•Select IMPS

•Select “Using MMID” option

•Select the beneficiary MMID

•Enter the amount

•Click on send money

•Money will be transferred to the selected beneficiary account

•IMPS limits vary from time to time based on the RBI directive. For current limits, please refer to Policies -> Charges & Limits menu at T Wallet Web Application URL: https://twallet.telangana.gov.in

• Transaction Personal Identification Number (TPIN) is a 4 digit secret code that can be used as additional security layer for your wallet transaction.

• TPIN can be set at the time of registration with T Wallet or later from “Profile” section.

• TPIN is used to authenticate all financial transactions.

Note: Please keep TPIN as a secret code and do not share it with anyone.

If you have not set TPIN at the time of registration, Select Profile -> TPIN -> Enter TPIN and choose security Question for the selected account.

Note: Please keep TPIN as a secret code and do not share it with anyone.

Select Profile. Select "TPIN -> Change TPIN".
Enter your Old TPIN and create new one by giving the security question and answer.

Don’t worry! , you can reset it.

Enter the new TPIN and you are good to go.

Please re-try the entry since there might be connectivity issues.
If not, then go ahead and change your TPIN as explained above.

If you are still not successful, please contact customer support.

No Problem, the app will prompt you to re-enter the correct TPIN.

You can review the status of your transaction and other related information in the ‘Mini Statement’ feature.In the mini statement page, to view the details of a specific transaction, click on it.

In case the transfer fails, full amount will be refunded back to your wallet within 3 to 7 working Days.

•In case your transaction is pending, be assured that your money is safe with us.

•Your pending transfer amount will be listed in the “pending “queue.

•Once the transfer is completed, we will let you know via an SMS and you can check the status of your transaction in mini statement.

•If NOT, The amount will be reflected in your wallet within 3 to 5 working Days.

• You can set a successful transaction as your favourite transaction!

• This allows you to repeat these transactions at later stage with a single click.

• After every successful transaction, an option is provided to set as favourite.

• Maximum number of favourites that can be set is 15. However, if you try to set 16th favourite, old favourite is deleted.

• Click on Favourites section in Home page.

• Repeat your transaction with the amount as you wish.

• It can be same as previous amount by default or you can change it.

To change your Password, click on profile and click on “Edit Password” to update your Password.

To re-set the password,

• In the Login page, enter your mobile number and click on “Forgot password”

• One Time Password will be sent to your registered mobile number

• Enter OTP for verification

• If OTP sent and entered match, you are allowed to set new password

No, it's not required.

Yes, it is possible.

• Click on Profile

• Select Edit profile

• Edit your email-id and click on update

• New email-id is updated successfully.

• Login to T Wallet

• Click on “Recharge”.

• Choose the prepaid or postpaid option

• Enter mobile number and Select Service provider

• Enter the amount you need to recharge (Also browse plans so that you can aware to check the latest offers provided by existing service provider).

• Click on Recharge to complete the recharge instantly.

It's Instant.

Unfortunately none of the mobile operators provide the facility of a recharge reversal and hence we cannot offer the same.

Unfortunately none of the mobile operators allow reversal/refund of a recharge once made. Hence, we cannot help here.

Yes, you can. In case of your operator and circle are not correctly auto-detected after entering the mobile number, please correct it before recharging.

Yes, you can recharge your friend’s / relative’s mobile phone using your T Wallet a/c.

Multiple recharges for same number are not possible immediately. You can try after 10 min.

Please write a mail to us at twallet-support@telangana.gov.in

Please follow the below steps for booking bus ticket:

• Click on Bus Tickets icon.

• Select “Origin and destination”.

• Select “date of journey”

• Click on search Buses.

• You get all available buses in the selected route. Select the Seat, choose Boarding point, Dropping point,Enter the passenger details and Mobile number.

• Go to the payment section and click Proceed.

• You will get conformation status of bus booking to the mobile number which was entered at the time of booking.

Cancellation Policy:

• The cancellation terms are shown while booking as well as on the ticket printout/Email confirmation.

• Tickets booked online should be cancelled online only.

• Cancellation charges are applicable on original fare but not on discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded.

•Sevice Fee/GST is non-refundable for Ticket Cancellation/Service Cancellation.

• All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.

• Please note refunds processed for cancelled tickets are transferred to the user’s bank account / debit / credit card that was used while booking the tickets.

The below table shows how the cancellation policy applies for a ticket purchased for Rs 790/-.However, based on the Service Provider’s latest cancellation policy it may vary.

Please take a screen shot of the error message & share with us at twallet-support@telangana.gov.in

RuPay Virtual Card is a Prepaid Card, which can be created within the Wallet. The Card can be used to shop online at any merchant website that accepts RuPay Cards.

All customers of Full KYC Wallet rights can create the Card on-line.

Once card generation request is raised Wallet will take 2-3 working days to verify the details submitted and generate the RuPay prepaid card for your KYC wallet.

Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services online through web portal over Internet.

No separate registration or enrolment is required except email verification is a compulsory.

OTP is One Time Password (Six digits numerical) which is generated by T Wallet for validating card creation and for confirming merchant transaction.

If you have trouble receiving your OTP, please click on the link provided at the bottom of the webpage and if you still face problem, please reach customer care.

You can make maximum three attempts to enter the OTP. Your transaction will be declined after three consecutive failed attempts.

No, once the Card is blocked you cannot unblock or reuse the card.

The amount will be debited from the Wallet only when actual purchase using the Virtual RuPay Card is completed successfully.

No; the Card can be used only for making online payments on merchant websites that accept "RuPay Prepaid Cards”.

The card will get automatically unblocked after 24 hours.

Yes, SMS alert will be sent to registered mobile number for every financial transaction.

For Prepaid cards, online e-commerce transactions are authenticated by OTP delivered to the Registered Mobile number and authenticated through RuPay Pay-Secure platform.

You can raise a complaint through eMail to twallet-support@telangana.gov.in.You can also contact customer care.

• Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !, @, #, $, %, ^, &, *] in your passwords

• Do not set password that is obvious like your name, nickname, name of your family members, your address, your phone number, or any other information that a thief might find in your purse or wallet.

• Do not use the same password as the one which you use to log in to your computer or access your e-mail.

• If your log-in Id or password appears automatically on the sign-in page of a secure web page or website, you should disable the auto–complete function to increase the security of your information.

• Create and maintain different passwords for login and transactions. This provides additional security for financial transactions.

• T Wallet has a login password which prevents unauthorized access.

• Create TPIN. So that, every transaction in T Wallet requires you to enter your TPIN which is known only to you.

• All transactions initiated over T Wallet are carried out over secure networks.

• All communications between T Wallet and Payment gateways are over encrypted channels.

• We are an RBI regulated entity. Therefore, your money is safe with us.

• Notification is used to communicate notifications, messages, warnings , updates etc to wallet a/c holders.

• Notification is also used to view complaints raised by the wallet a/c holder.

  Complaint can be raised through Mini Statement (Report Issue) or Feedback (by selecting rating less than 3).

  It contains important details like Complaint number, Order ID for which complaint is raised along with date & time of the complaint.

You can easily locate notifications represented by Bell icon placed on Top of Home page / Main page.

Once the complaint is resolved, you will be notified under notifications.

Your feedback is very important to us. It helps us to serve you better. We love to hear from you not only what you like about T Wallet, but also what needs to be improved. So please provide your feedback using the following steps.

• Select “Feedback” from home page in mobile app
(in Web app it is “Services” -> “Feedback”)

• Provide your rating by clicking on the star position
(There are 5 stars provided: 5 stars means excellent and 1 star means poor)

• Write your feedback under “Post your Feedback”

• Click on “Submit” button to send the feedback to us.

We are always available for any help or query related to T Wallet. We are just a call away. Contact us at:

Mobile   

Email  

Whatsapp To:  

Please refer to “CONTACT US” menu at T Wallet Web Application URL: https://twallet.telangana.gov.in

If you are our existing customer and have a grievance against any financial transaction done, we request you to login to the application and lodge the grievance under Mini Statement option. This will help us to address the grievance faster.

If you are not our existing customer or unable to login then contact us by call or write to us using the details provided above.