An account, called T Wallet a/c, is created after successful registration of the user with T Wallet System. To register with T Wallet, please follow one of the following methods.

Method 1 – Using Mobile App (Android or iOS)

• Download and install the T Wallet App from Google Play Store (for Android Phone) or Apple Play Store
  (for iOS Phone)

• In the Login Page, click on “Register” button and fill the details. One can register using mobile number or
  Aadhaar number.

Method 2 – Using Web Application (Desktop / Laptop)

• Visit the URL: https://twallet.telangana.gov.in

• Click on “Register” button and fill the details. Registration is possible using Aadhaar number only.

Method 3 – At Mee Seva Centre

•Visit any Mee Seva Centre and ask for T Wallet registration

•One can register using Aadhaar number and Biometric (finger prints) or Aadhaar number and OTP to mobile
  number registered with Aadhaar.

Method 1 – Using Mobile App

• After registration is successfully completed ,You will see the login page where you have to enter mobile-number, password and tap on "Login" button. Then you will login securely and successfully.

Method 2 – Using Web Application (Desktop / Laptop)

• After registration is successfully completed ,You will see the login page where you have to enter mobile-number and password.

•Enter CAPTCHA code as displayed in below Image, and click on "Login" button then you will login securely and Successfully.

If Account is Blocked ?

•Please Contact Us, We are here to help you

No, there is no fee for registration or using the T Wallet account.

There are 3 types of T Wallet accounts – Low KYC a/c, Medium KYC a/c and Full KYC a/c. How to open these accounts and what is the verification mechanism is given below.


Wallet a/c Type Source & Verification
Low KYC Source:Mobile App
Verification: OTP to Mobile number
Med KYC Source: Mobile App, Web App and Mee Seva Centre
Verification: (1) Aadhaar Number - eKYC with OTP to mobile registered with Aadhaar.
(2)PAN Number
High KYC Source: Mee Seva Centre
Verification: (1) Aadhaar Number - eKYC with Biometric
(2) PAN Number

Within 18-months from the date of registration, user should upgrade the wallet a/c to full KYC. Else, load money is not allowed, but available balance can be used.

Users registered with mobile app or web app can make fund transfers after 48 hours from the time registration is successful. This is applicable for both “transfer to another T Wallet a/c” and “transfer to bank a/c”.

Please refer to the below table.

Upgrade to Medium KYC a/c Upgrade to Full KYC a/c
 Available at: Mobile App / Web App / Mee Seva Centre              Available at: Mee Seva Centre only
Required: Aadhaar, Mobile, and PAN   Required: Aadhaar, Biometric (finger prints), and PAN

Once wallet a/c is created after successful registration, money can be loaded into the wallet a/c through any of the following methods.

Payment Gateway Online Banking

Cash Debit Card  Credit Card Net Banking IMPS NEFT
Available at Mee Seva Center Mobile App (or)
Web App
Mobile App (or)
Web App
Mobile App (or)
Web App
Bank
portal
Bank
portal

For all the types of T Wallet a/c, minimum amount is Rs. 10/- for every load money transaction. Other limits such as maximum balance that wallet a/c can hold at any point of time and maximum limit of load money per month are provided in the below table.

Low KYC a/c Medium KYC a/c Full KYC a/c
1.Wallet balance cannot exceed Rs 5,000/- at any time
2.Load Money maximum of Rs 5,000/- per month (includes from other wallet a/c also)
1.Wallet balance cannot exceed Rs 15,000/- at any time
2.Load Money maximum of Rs 15,000/- per month
1.Wallet balance cannot exceed Rs 1,00,000/- at any time
2.Load Money maximum of Rs 1,00,000/- per month

Yes, only 2 transactions are allowed per day subject to maximum wallet limit.
This is applicable for loading money through payment gateway and from other T Wallet account.

• It could be due to one of the following reasons:

• The issuer bank’s network was down.

• Your internet connectivity got disrupted.

• Your bank account did not have sufficient balance.

• Your bank account was not activated for online payments.

   We suggest you to try loading money into your account again after some time.If you continue to face same

    issue, write to us at “twalletsupport@transactionanalysts.com”

The Payment gateway is the online payment service for e-commerce portals to provide you the internet payment options. It’s completely safe.

It could be one of the following reasons:

• Failed internet connection during the transaction

• Delay at Bank or Payment Gateway

In such cases, please write a mail to twalletsupport@transactionanalysts.com with your transaction details along with the screen shot if possible and be assured that your issue will be resolved promptly.

Please refer to “Policies” ->“Charges & Limits” menu at T Wallet Web Application
URL:https://twallet.telangana.gov.in

There are two types of Bill Payments:

1) Govt. Bills

2) Non-Govt Bills

At present, T Wallet user can pay the following Govt. bills.


1) Electricity Bill (TSSPDCL and TSNPDCL)


2) Water Bill (HMWSSB)


3) GHMC Services (Real Time Integration with GHMC Web Portal )


4) HMDA ORR Toll payment (Available in mobile app)


5) All the services available at Mee Seva Centre

At present, T Wallet user can pay the following non Govt. bills.

1) DTH

2) Landline

3) Data Card

4) Internet

We are continuously working towards adding more billers to our platform. Please check the app to confirm that your biller is present. If not, do check back later.

At times, a transaction which shows successful at our end can still fail at the biller’s end for a variety of reasons.
We are sorry, we do not control this.

In case this happens, we will refund your money within 3 working days. If refund is not received within this time, Please feel free to contact customer support or write to us at twalletsupport@transactionanalysts.com

A bill pay can fail due to one of the following reasons:

•Incorrect customer/ billing information entered.

•The biller is not available at that time.

•Biller limit is reached or bill amount entered is incorrect.

• Incorrect payment details entered.

   So request you to check your entries and try again.

Generally, it takes 2-3 business days for bill payment to get updated at the biller’s end.

From the mobile app or web application, use Fund Transfer -> To T Wallet menu to send money to a friend or relative who has T Wallet a/c.

From the mobile app or web application, use Fund Transfer -> Request Money menu to request money from a friend or relative who has T Wallet a/c.

No, sending money to another T Wallet a/c is totally free and the receiver gets the complete amount you have sent.

Immediate Payment Service (IMPS) is an instant real time electronic fund transfer service to transfer money from wallet a/c to bank account.

Fund Transfer Charges

The following are the charges levied for Fund Transfer:

Amount Charges (Excluding GST) GST @ 18%
Up to Rs.2,000 Rs. 10 Rs. 1.8
Rs.2,001 to 5,000 Rs. 17 Rs. 3.06
Rs.5,001 and above 0.75% As per amount

No. Only Medium KYC and Full KYC wallet a/c holders can do the IMPS transactions, but not Low KYC wallet a/c holder.

Yes, it is mandatory to add beneficiary bank a/c before doing IMPS.
Also please note that one beneficiary a/c can be added to one T Wallet a/c.

Yes, maximum 2 beneficiary accounts are allowed for IMPS.
Also please note that once beneficiary account is used for IMPS, this account cannot be removed.

Yes, only 2 transactions are allowed per day subject to fund transfer limits.
This is applicable for fund transfer to bank a/c and other T Wallet a/c.

• Mobile Money IDentifier (MMID) is a seven digit unique number issued by the bank upon registration of mobile
   number

• MMID in combination with mobile number associated with it can be used for IMPS fund transfer instead of Bank
   a/c and IFSC code combination.

•Use “Fund Transfer” on the home page in the mobile app. If it is web application, use Services-> Fund Transfer
  menu

•Select IMPS

•Select “Using IFSC” option

•Select the beneficiary bank a/c

•Enter the amount

•Click on send money

•Money will be transferred to the selected beneficiary account

•Use “Fund Transfer” on the home page in the mobile app. If it is web application, use Services-> Fund Transfer
  menu

•Select IMPS

•Select “Using MMID” option

•Select the beneficiary MMID

•Enter the amount

•Click on send money

•Money will be transferred to the selected beneficiary account

•IMPS limits vary from time to time based on the RBI directive. For current limits, please refer to Policies -> Charges & Limits menu at T Wallet Web Application URL: https://twallet.telangana.gov.in

• Transaction Personal Identification Number (TPIN) is a 4 digit secret code that can be used as additional security
   layer for your wallet transaction.

• TPIN can be set at the time of registration with T Wallet or later from “Profile” section.

• TPIN is used to authenticate all financial transactions that are above Rs. 2000/-.

Note: Please keep TPIN as a secret code and do not share it with anyone.

If you have not set TPIN at the time of registration, you can set it through Gear Bar on top left corner. Select Profile -> TPIN -> Enter TPIN and choose security Question for the selected account.

Note: Please keep TPIN as a secret code and do not share it with anyone.

It’s easy! Go to Gear bar on top left corner--> Profile. Select "TPIN -> Change TPIN".
Enter your Old TPIN and create new one by giving the security question and answer.

Don’t worry! , you can reset it.

Go to gear bar on top left corner. Select "TPIN -> Forgot TPIN?" Enter your Security Question and answer.

Enter the new TPIN and you are good to go.

Please re-try the entry since there might be connectivity issues.
If not, then go ahead and change your TPIN as explained above.

If you are still not successful, please contact customer support.

No Problem, the app will prompt you to re-enter the correct TPIN. The maximum number of tries allowed.

•You can review the status of your transaction and other related information in the ‘Mini Statement’ feature.

•In the mini statement page, to view the details of a specific transaction, click on it.

In case the transfer fails, full amount will be refunded back to your wallet within 3 to 7 working Days.

•In case your transaction is pending, be assured that your money is safe with us.

•Your pending transfer amount will be listed in the “pending “queue.

•Once the transfer is completed, we will let you know via an SMS and you can check the status of your transaction
  in mini statement.

•If NOT, The amount will be reflect in your wallet within 3 to 5 working Days.

• You can set a successful transaction as your favourite transaction!

• This allows you to repeat these transactions at later stage with a single click.

• After every successful transaction, an option is provided to set as favourite.

• Maximum number of favourites that can be set is 15. However, if you try to set 16th favourite, old favourite is
   deleted.

• Click on Favourites section in Home page.

• Repeat your transaction with the amount as you wish.

• It can be same as previous amount by default or you can change it.

To change your Password, click on top left corner, click on profile and click on “Edit Password” to update your Password.

To re-set the password,

• In the Login page, enter your mobile number and click on “Forgot password”

• One Time Password will be sent to your registered mobile number

• Enter OTP for verification

• If OTP sent and entered match, You are allowed to set new password

No, it's not required.

Yes, it is possible.

• Click on  ,on the top left corner

• Click on Profile

• Select Edit profile

• Edit your email-id and click on update

• So that your new email-id is updated successfully.

• Login  to T Wallet

• Click on “Recharge”.

• Choose the prepaid or postpaid option

• Enter mobile number and Select Service provider

• Enter the amount you need to recharge (Also browse plans so that you can aware to check the latest offers
   provided by existing service provider).

• Click on Recharge to complete the recharge instantly.

Unfortunately none of the mobile operators provide the facility of a recharge reversal and hence we cannot offer the same.

Unfortunately none of the mobile operators allow reversal/refund of a recharge once made. Hence, we cannot help here.

Yes, you can. In case of your operator and circle are not correctly auto-detected after entering the mobile number, please correct it before recharging.

Yes, you can recharge your friend’s / relative’s mobile phone using your T Wallet a/c.

Multiple recharges for same number are not possible immediately. You can try after 10 min.

Please write a mail to us at twalletsupport@transactionanalysts.com

Please follow the below steps for booking bus ticket:

• Click on Bus Tickets icon.

• Select “Origin and destination”.

• Select “date of journey”

• Click on search Buses.

• You get all available buses in the selected route. Select the Seat, choose Boarding point, Dropping point,
   Enter the passenger details and Mobile number.

• Go to the payment section and click Proceed.

• You will get conformation status of bus booking to the mobile number which was entered at the time of booking.

Cancellation Policy:

• The cancellation terms are shown while booking as well as on the ticket printout/Email confirmation.

• Tickets booked online should be cancelled online only.

• Cancellation charges are applicable on original fare but not on discounted fare. The cancellation charges are
   deducted from the collected/discounted fare and the balance is refunded.

•Sevice Fee/GST is non-refundable for Ticket Cancellation/Service Cancellation.

• All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this
   amount to your account/card.

• Please note refunds processed for cancelled tickets are transferred to the user’s bank account / debit /
  credit card that was used while booking the tickets.

    The below table shows how the cancellation policy applies for a ticket purchased for Rs 790/-.

Time of Cancellation Deduction Percentage Amount To be Deducted
More than 3 days before travel start time   10%   79
3 days before travel start time   10%   79
1 day before travel start time   10%   79
4 hours before travel start time   10%   79
3 hours before travel start time   30%   237
2 hours before travel start time   100%   790
Less than 2 hours before travel start time   100%   790

Please take a screen shot of the error message & share with us at twalletsupport@transactionanalysts.com

RuPay Virtual Card is a limit Debit card, which can be created within the Wallet. The Card can be used to shop online at any merchant website that accepts RuPay Cards, without any difference from a regular plastic Card.

All customers of Wallet having Full KYC wallet rights can create the Card on-line.

Once card generation request is raised Wallet will take 2-3 working days to verify the details submitted and generate the RuPay prepaid card for your KYC details.

Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services over electronic systems such as the Internet and other computer networks.

No separate registration or enrolment is required except email verification is a compulsory.

OTP is One Time Password (Six digits numerical) which is generated by T Wallet for validating card creation and for confirming merchant transaction.

If you have trouble receiving your OTP, please click on the link provided at the bottom of the webpage and if you still face problem, please reach customer care.

You can make maximum three attempts to enter the OTP. Your transaction will be declined after three consecutive failed attempts.

No, once the Card is blocked you cannot unblock or reuse the card.

The amount will be debited from the Wallet only when actual purchase using the Virtual Card is completed successfully.

No; the Card can be used only for making online payments on merchant websites that accept "RuPay” Prepaid Cards.

Yes, SMS alert will be sent to registered mobile number for every financial transaction.

For Prepaid cards, online e-commerce transactions are authenticated by OTP delivered to the Registered Mobile number and authenticated through RuPay Pay-Secure platform.

You can write your queries/concerns on prepaid cards to support@transactionanalysts.com. For further details, please contact customer care.

• Your password should be complex and difficult for others to guess. Use letters, numbers and special characters
   [such as !, @, #, $, %, ^, &, *] in your passwords

• Do not set password that is obvious like your name, nickname, name of your family members, your address, your
   phone number, or any other information that a thief might find in your purse or wallet.

• Do not use the same password as the one which you use to log in to your computer or access your e-mail.

• If your log-in Id or password appears automatically on the sign-in page of a secure web page or website, you
  should disable the auto–complete function to increase the security of your information.

• Create and maintain different passwords for login and transactions. This provides additional security for
   financial transactions.

• T Wallet has a login password which prevents unauthorized access.

• Create TPIN. So that, every transaction for Rs. 2000/- and above in T Wallet requires you to enter your TPIN
   which is known only to you.

• All transactions initiated over T Wallet are carried out over secure bank networks.

• All communications between T Wallet and Payment gateways are over encrypted channels.

• We are an RBI regulated entity. Therefore, your money is safe with us.

• Notification is used to communicate notifications, messages, warnings , updates etc to wallet a/c holders.

• Notification is also used to view complaints raised by the wallet a/c holder.

  Complaint can be raised through Mini Statement (Report Issue) or Feedback (by selecting rating less than 3).

  It contains important details like Complaint number, Order ID for which complaint is raised along with date & time of the complaint.

You can easily locate notifications represented by Bell icon placed on Top of Home page / Main page.

Once the complaint is resolved, you will be notified under notifications.

Your feedback is very important to us. It helps us to serve you better. We love to hear from you not only what you like about T Wallet, but also what needs to be improved. So please provide your feedback using the following steps.

• Select “Feedback” from home page in mobile app (in Web app it is “Services” -> “Feedback”)

• Provide your rating by clicking on the star position (There are 5 stars provided – 1 star means poor, 5 stars

   means excellent)

• Write your feedback under “Post your Feedback”

• Click on “Submit” button to send the feedback to us.

We are always available for any help or query. We are just a call away. Contact us at:

Mobile 18004251110/1100/+919100007383

Emailtwalletsupport@transactionanalysts.com

Whatsapp To:+919100008393

Please refer to “CONTACT US” menu at T Wallet Web Application URL:https://twallet.telangana.gov.in